Impact Of New Billing & Oss Systems On Existing Processes

Redknee Launches Converged Billing at Japanese Multi-Play Operator iTSCOM

The carrier has to make these choices before the migration begins. "It's a difficult decision," Michie says. "It hits every touch-point in the platform where you have to have customer and product data." Website Processes Can Change Nearly every carrier these days has a Website where customers can perform self-care, make online bill payments and order downloads such as ring tones. With these new services come enforceable business agreements between carriers and content providers. It's an entirely new process that the billing system and engineers must become familiar with. These new realities change business processes in every department, including ordering, provisioning, customer support, and of course, the billing department. "Every Website has to be able to reach into the billing and CRM systems to get information," Michie says. "That being the case, you've got to allow Web sites to reach into both and extract that data." Given all the systems that rotate around the billing system, and the other satellite systems such as Websites (some carriers have dozens), Michie suggests moving a copy of the voluminous billing customer data to a neutral storage device where it can be cleaned and prepared before conversion. A lot of companies take the architectural purist approach, which is to pull the data out of the billing system and put it in a central warehouse where they can manipulate it. "So now the billing, the CRM and other supporting systems can grab from this centralized depository," Michie says. This storage "bin" can be temporary until the data is cleaned, vetted, tested and returned to the new billing system, or it can become a permanent repository from which CRM staff, billing employees, financial managers and provisioning services can pull data. There's another reason the data storage could be moved from the billing system: to make it more accessible to CRM operations.
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Total Benefit Solutions Selects VUE Software and Goes Live With Billing System in Five Months

Redknee is committed to invest in our market-leading real-time converged billing and charging solution to be the most compelling provider of choice for service providers across the world." Redknee enables CSPs to monetize and optimize the subscriber experience across the entire customer lifecycle. From activation to provisioning, to providing a 360 degree view of the customers' usage, preferences, and integration with 3rd party social media sites, to empowering customers with self-care tools and the ability to pay for services on the go, Redknee provides one of the industry's most comprehensive real-time converged billing, charging, customer care and payments solution. Redknee's highly scalable and flexible solution enables CSPs to monetize third party relationships and content, support resellers and dealers and launch multi-country operations quickly, effectively and with a low total cost of ownership. For more information about Redknee and their solutions, please go to . Forward-Looking Statements Certain statements in this document may constitute "forward-looking" statements which involve known and unknown risks, uncertainties and other factors which may cause our actual results, performance or achievements, or industry results, to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. When used in this document, such statements use such words as "may," "will," "expect," "continue," "believe," "plan," "intend," "would," "could," "should," "anticipate" and other similar terminology. Forward-looking statements are provided for the purpose of providing information about management's current expectations and plans relating to the future. Persons reading this news release are cautioned that such information may not be appropriate for other purposes. Such forward-looking statements include the statements regarding financial and other projections as well as statements regarding Redknee's future plans, objectives or performance for the current period and subsequent periods and regarding the markets for our products. These statements reflect current assumptions and expectations regarding future events and operating performance and speak only as of the date of this document. Forward-looking statements involve significant risks and uncertainties, should not be read as guarantees of future performance or results, and will not necessarily be accurate indications of whether or not such results will be achieved. A number of factors could cause actual results to vary significantly from the results discussed in the forward-looking statements, including, but not limited to, the inability of Redknee's products to perform as expected, a material adverse change in the affairs of Redknee, and the factors discussed under the "Risk Factors" section of Redknee's most recently filed AIF which is available on SEDAR at and on Redknee's web-site at .
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Selecting the right billing system

A Managing General Agent (MGA) for Aetna in Washington state and Alaska, TBS contracted to handle Aetna's billing and serve as the carrier's Third Party Administrator (TPA). Planning on launching a billing and enrollment division, TBS required a robust, comprehensive and user-friendly billing system for invoicing customers on Aetna's behalf. With VUE Billing & Collections, TBS can now handle virtually any billing scenario, serve multiple carriers and include products from various carriers on a single bill. "We performed an exhaustive search for the perfect partner for our TBS billing platform and are pleased to have selected VUE Software. VUE Billing & Collections, with its real-time billing, customer portals and easy broker access, was clearly the ideal choice. The system is customizable and configurable, which will help us continue to meet the need of our clients with the rapidly changing market," said Mike Crosetto, COO at TBS.A"The VUE Software team brought both information technology expertise and industry-specific knowledge to the table, quickly responding to our needs, listening to what we wanted and successfully making it happen.AThis rapid-go-live attitude has allowed us to fulfill our promises to our carrier partners and our clients." TBS' goals include excellent service, a positive customer experience, an effective channel, and customer and producer retention. VUE Billing & Collections supports these extremely well. Billing system implementations can take six to nine months, so the aggressive five-month timeframe gives TBS a head start. "We value the partnership we developed with the VUE Software team in launching our billing and enrollment division. The ease of working with VUE Software to help resolve issues is a true indication of what our future working relationship will entail," said John Henry, managing director of TBS. "We anticipate swift responses and continued growth and development as we bring new carrier partners onto our consolidated billing platform.
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Evaluating E-Billing Systems

On the other hand, a hosted e-billing system is one that the vendor hosts and customer data is stored and gained access to from within the vendor's system. The hosted approach may also be referred to as a Software as a Service (SaaS) delivered solution. One of the primary reasons that companies prefer a non-hosted solution is that they believe it the best way to keep their data secure. But this if often a misconception, as it is just as likely that company data will be as secure (if not more secure) within the vendor's hosted system. If data security is a primary argument for choosing a non-hosted system, then the decision should be based on more than an assumption that the vendor's system is not as secure. The assumption should be verified. Otherwise, you may be committing to a system that is going to be much more expensive to implement and maintain based on unsubstantiated and invalid reasoning. The most significant reason to choose a hosted e-billing system may be that it costs less. Hosted systems have virtually no start-up costs and cost less to operate and maintain.
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Oh dont get me started, she said. Im kind of mad about it. Another is Marjorie Forbes of Mission Hills, who had been using auto pay for water bills for her home and an apartment building in Pacific Beach without a hitch until the new system came online. Now shes back to paper bills for her residential account because she cant seem to reestablish her electronic payment. Its just another example of a really stupid government thing, Forbes said. They had a system that worked just great and had to change it. The affected customers are mostly people who had set up automatic payments and passwords that disconnected when the new system launched. Trying to get auto pay reinstated, or make an online payment, before the water got shut off was a challenge. Investigative Newsource, a journalism nonprofit based at San Diego State University, obtained complaints to the city saying: I am stuck in an endless loop and I will not be able to access and pay my water/sewer bill before it is due. I have enrolled in the system but it still wont process my payments. I am very frustrated by this as I have tried several times to enroll and the city has now charged fees and required a security deposit.
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Water billing system ‘not where we want to be’

In July, the carrier plans to deploy a solution that will represent the details of the bill to their agents and allow them to interact directly with the carrier as to whether they agree with what is included in the bill in real time through the carriers portal. What was a very paper-intensive and call-intensive process is now moving to a self-serve mechanism, says Cluskey. We needed to have a way to bring that to life for our agents to envision what we are doing. We are first on the market so there is no precedent for the agents to draw from. iRise helped CNA mock up the process and make it look real to the agents, so they could react to changes that were proposed. They could see it in real-time and collaboratively develop what the end solution would be, says Cluskey. That became the historical document of the requirements and the benchmark. We could take the solution back to iRise and determine what we expected or if we needed something slightly different. AGENCY BILLING CNAs agents were very engaged and appreciative of the ability to be part of the up-front requirements gathering piece, explains Cluskey. So far as weve brought a few trusted agents in to preview the actual system and the reaction has been positive, he says. The new portal connects to CNAs legacy systems where all the data is drawn, points out Cluskey. The carrier has adopted a service-oriented architecture approach to development, which also helped make the project run smoothly. Weve made investments over the years to create an enterprise service bus, even before it was called that, says Cluskey.
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Electronic Billing Systems a Rising Priority Among Insurers

What are the hardware and networking requirements recommended by the software vendor for optimum efficiency? What is the cost of their basic system and what is included? What additionalproducts are available at an extra charge to enhance the basic software package? Contrary to popular belief, the cost of a billing management software generally has no direct correlation with the capabilities or customer satisfaction ratings of the software vendor! Medical billing/office management software packages can range in price from under $2,000 to in excess of $25,000, depending on the bells and whistles many of the software companies offer in addition to their basic packages. Most billing software packages on the market today are completely functional when utilized by appropriately educated personnel, however, keep these important ideas in mind as you shop for a software package for your medical practice. Not many physician offices today still depend solely on patient ledger cards and a daily log sheet the benefits of a good computerized billing system far outweigh the time consuming, duplicative efforts required by the paper systems of the past. Todays medical offices work with systems that allow the physicians practice features such as computerized appointment scheduling, electronic chart documentation, integrated test result reporting, electronic claims billing, electronic payment reconciliation, complete accounts receivable tracking, and internal collection modules, all of which allow the efficiency, accountability and oversight that could never have been possible with a paper process. For optimum results from any computerized system, though, be sure to allow adequate time for staff training and retraining, and build the appropriate framework for monitoring of system compliance by the administrative staff. Rapid, appropriate reimbursement is dependent on accurate patient demographics and appropriate charge data entry.
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